Easily manage requests through automated scheduling and take advantage of the single system that provides omnichannel communications for seamless operations across all channels!
What is a customer service CRM?
Why is Creysto customer service CRM a better choice for you?
Automate communication to debtors based on their actions
CREYSTO allows you to set up automated reminder emails, text messages, and even WhatsApp messages. Keeping creditors informed of their payment status is a key function. It’s now easier than ever for your staff to monitor debtor payments. CREYSTO allows you to keep track of your debts from the time they are identified and entered into the collections queue until they are resolved (or written off).
Summarize valuable analytics
Track customer journeys and interactions. This data can give you insights into where customers are getting stuck, or which areas of your website or product they're struggling with. Use CREYSTO's robust reporting tools to generate customized reports on your customer service data. Identify trends or issues that may be impacting your customers' satisfaction levels.
Provide Omni Channel Support
Businesses can manage customer interactions across all channels, including phone, email, chat, and social media. Monitor all your conversations and through various reports determine the calling performance.
Create consistent communications
Set up scanned responses and standard operating procedures for your team. By creating a set of repeatable processes, you can ensure that all communication with customers is timely, accurate, and professional. Track customer interactions and resolutions, so you can identify any areas where further improvement is needed.
How can our Customer Service CRM help you?
Customer Management
- Keep track of customer data and orders in one place.
- You can escalate tickets, liaise with departments, and get special teams involved.
- Learn why they liked or disliked you and your product by tracking their ratings.
- Have a tracker for premium customers who contact you.
Omni Channel Support
- Let customers contact you via phone, email, chat, or social media (Twitter, Facebook, Instagram, etc.).
- Cloud telephony for low-cost, better outreach. Set up an IVR with custom messages.
- Record all conversations and track calling performance (number of calls received, number of calls made, average talk time, average handle time, average wrap time, etc.)
- Conference calls, escalate to supervisors, and easily handle customer questions.
Performance & Analytics
- Customize the exhibited custom reports to meet your needs.
- Track what matters to you and management with a custom dashboard.
- You can easily change dashboards, add new items, and remove unwanted ones.
- Download parameters from every app page
Communication Suite
- Telephony Integration – Call or schedule calls from the application.
- Email Integration – Send emails to coworkers, vendors, partners, and customers with a template to avoid human error.
- SMS & WhatsApp Integration – Send standard SMS responses, payment links, and product promotion information with a click.
Our Clients
CREYSTO customer service CRM software offers many business-friendly features, including:
- A centralized database that stores customer data for easy access and tracking.
- A help desk module to track and manage customer inquiries and issues
- Customizable templates for emails and letters to send to customers
- Automated workflows that streamline managing customer interactions
- Reports and dashboards that show how the company is performing in customer service.
How can our Customer Service CRM help you?
Customer Management
- Keep track of customer data and orders in one place.
- You can escalate tickets, liaise with departments, and get special teams involved.
- Learn why they liked or disliked you and your product by tracking their ratings.
- Have a tracker for premium customers who contact you.